8.17.20
Improved Online Banking User Experience
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Welcome to our upgraded Online Banking system!
Existing members should enter your username to begin
Existing members should enter your username to begin
Liked the the old system much easier to use.
Thank you for the feedback, Richard.
The new system is terrible. It is much harder to navigate than the previous system. Consumers certainly did not improve anything. Why fix what is not broken?
Hey Gary, thanks for your feedback. The new look does take some getting used to. (This is actually a vendor switch for us.) The other platform wouldn’t allow us to make enhancements and positive changes for our members that we were hoping for in the long term. If you have specific feedback about what you would like to see changed, please let us know.
I do not like this new updated one. I am not sure which program to download. I have contacted Lifelock & Norton about not being able to do my online banking any more. Not very happy – Member for over 20 yrs
Hi Linda, you can log in to your online banking either from our home page http://www.consumerscu.org and click on log in on the top right corner or download the app for your phone (Apple if you have a iPhone or Google Play if you don’t have an iPhone). Here are the links: Apple:https://apps.apple.com/us/app/consumers-credit-union-mi/id870748885 Google Play: https://play.google.com/store/apps/details?id=org.consumerscu
New consumers app is awful. Very slow loading whether in WiFi or data. Very glitchy, hard to use. Prefer the old app 100x over.
Thanks for the feedback Connor! We’d love to hear if there is a specific feature or functionality that you’d like to see enhanced!
New website is horrible! New phone app doesn’t work. Tried to deposit a check tonight and after it took the front picture, it kicked me out to the login page. Been with Consumers for over 15 years, stayed simply because of the great website bill pay and easy to use phone app. Will need to change CUs soon if this can’t be corrected soon.
Hey Steve, thanks for the feedback. We will continually work to make improvements and appreciate your feedback on knowing where you’d like to see enhancements. The mobile check deposit should be working. We would love if you could call 800.991.2221, so we could troubleshoot with you and get information on your phone type, etc. to report. Thanks for your membership.
This is day 3 of trying to use the Online Bill Pay for the first time and I still just get a Failed to Register message when I try to Add a Payee. Instructions say to click + a Payee box at top right of screen. There is no such thing. Yes, I have reduced the size to 90% with no results. Please?
Hi Janet, can you give us a call at 800.991.2221 so we can trouble shoot this with you?
Update – Our back-end team thinks this should now work for you. Please try again, but please call if it’s still not working.
Hi! Not sure if this is the correct place to address this but I do not like the new update of the app. It’s complicated, more complex, and doesn’t have a widget to see account balances. I’ll adapt to it but if someone older would have to use it, I think it would be hard. I like the old model.
Hi Carlee, thanks for your feedback!
Obviously we are not alone…The new system is horrible. Extremely slow and locks up continuously. Very un-user friendly. Requires multiple steps to do what we use to do quickly and on the same page. We use to love the convenience of online banking with Consumers, but now it is simply a chore. We are looking for another credit union that offers a better online experience.
Hi Douglas, would it be ok if someone reached out to you about your feedback?